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The Nishat Hotels, operating as part of the Nishat Group and managed under Nishat Hotels and Properties Limited, takes the privacy of its guests, visitors, and website users seriously. This policy covers both current properties and any future Nishat Hotel properties that may be established, whether in Pakistan or internationally.
This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, and what rights and choices you have in relation to it. It applies to information collected through our website at nishathotels.com, through our reservations and booking systems, during your physical stay at any Nishat Hotel property, and through any interactions you have with our staff, marketing communications, or event services.
By making a reservation, staying at any Nishat Hotel, or using our website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, please do not use our services or submit your personal information to us.
This policy is intended to be comprehensive and future-oriented. As the Nishat Hotel portfolio grows to include additional properties, this policy will continue to govern how guest data is treated across all locations under the Nishat Hotels brand.
The Nishat Hotels are owned and operated by Nishat Hotels and Properties Limited, a company forming part of the Nishat Group.
References in this policy to "The Nishat Hotels," "we," "us," or "our" refer collectively to Nishat Hotels and Properties Limited and all hotel properties operating under the Nishat Hotels brand, including any properties added to the portfolio in the future.
If you have questions or concerns about how your personal information is handled, contact us at the address or email specified in Section 13 of this policy.
When you make a reservation, whether through our website, by phone, through a third-party booking platform, or in person, we collect your full name, contact details including postal address, email address, and telephone number, payment information including credit or debit card details, your nationality and, where required by law, your national identity card number or passport number, arrival and departure dates, room preferences and special requests, and any health or dietary information you voluntarily disclose.
When you attend an event, wedding, conference, or banquet, we collect information relevant to the planning and execution of that event.
When you contact us via inquiry forms, email, or telephone, we retain records of those communications.
When you visit our website, we may automatically collect technical information such as IP address, browser type, device information, pages visited, time spent, and referral source.
This is collected through cookies and similar technologies. See Section 9 for more details.
We may receive information from online travel agencies such as Booking.com, Expedia, Agoda, and similar platforms to process your reservation.
During your stay, we collect information related to your use of services such as dining, spa, room service, special assistance, and feedback.
CCTV surveillance may operate in public areas for safety and security purposes.
We do not use personal data for fully automated decision-making with legal or significant effects.
Third-party providers such as payment processors, IT services, hosting, and analytics providers support our operations under strict confidentiality.
Information may be shared within the Nishat Group for operational and compliance purposes.
We may disclose information when required by law or government request.
In case of merger, acquisition, or restructuring, personal data may be transferred to the relevant entity.
Lawyers, auditors, and consultants may access data for compliance and legal matters.
Data is retained as long as necessary for operational, legal, and regulatory requirements.
Guest records are retained according to applicable Pakistani laws. Payment data is retained only as required for transactions and disputes.
We use technical and organizational measures including encryption, secure systems, access controls, and staff training.
No system is completely secure, but we take all reasonable precautions to protect data.
Non-essential cookies are used only with consent. Users may disable cookies via browser settings.
Services are not intended for children under 16. We do not knowingly collect data from minors without consent.
This policy may be updated periodically. Material changes will be communicated where required.
We handle all privacy concerns seriously and respond to legitimate requests.
